It’s a basic that there should be accurate tracking of every piece of equipment

• Where it is, whether it is On Loan with customer, or in storage
• If it is in storage, where it is

Some Technology Manufacturers organise their In-house Evaluation programs in a way that is structured between different departments or different organisations, with each one using different systems. This generally means that control and information sharing is very poor, and achieving the basics of the business requirements is difficult, but THE AD EVALUATION TEAM go way beyond the basics

• We can track instantly every loan a piece of equipment has been on (and therefore report on utilisation easily)
• We check equipment every time it goes out on loan, and every time it comes back, and we track who the engineer was who did the check and they track key information.. eg for printers they pdf a config page to record page counts and consumable levels, and that information is available instantly
•  We record every box item for every product, and so we check whether customers return them to us ….and so we are in effect tracking every power cord, every cable and every CD / DVD (if we send them out because we frequently hold them back to avoid them getting lost) and we can see all that instantly
• We record and update the status of each inventory item as it moves through every step of the many processes… so we know instantly whether we have successfully collected equipment, whether it has been checked out yet or not
• We track the consignment details of every shipment we make so we can instantly quiz a carrier on what the status of a shipment or collection actually is.

The big point here is that track and trace achieves control, but done well, with instant access to information from an account managers desktop, also means that it becomes possible to deliver excellent customer service. Our track and trace information is fundamental to our ability to

• Set good expectations on every aspect of the process activity
• Follow up quickly any issue or question