Our Engineering activities are crucial to successfully carrying out the business we do.

It is a fundamental principle of our processes involved with the Evaluation programs that we operate for the leading Technology Manufacturers, that an Engineering Check of the equipment is  M A N D A T O R Y   twice with every loan... ON THE WAY OUT to a customer evaluation, and ON THE WAY BACK from being used by a customer. These checks cannot be dodged around, the name of the engineer carrying out the check is captured both times, and frequently information about the condition of the equipment (eg Page count and Consumables Levels of Printers) is captured and scanned in behind the inventory record. For each individual piece of inventory we have a history record of the checks that it has had, the engineers that have carried them out, and where relevant, any issues that have been found.

To achieve this operating regime we have had to design our Engineering Centres to meet the needs, and design our systems to fully support the processes:

• We have space to work on physically large pieces of equipment, and connect them to our network and the internet if we we need to upgrade software or firmware.

• We have large capacity Image servers so that we can store off images of the individual computing products that we handle,  that we use to restore equipment to its original, as new state.

•  We have designed in the capability that enables us to connect multiple machines to our network and restore them all in parallel at the same time, virtually hands free. And this is supported by a system structure that enables our engineers to select multiple inventory items of the same product so that they can be worked on at the same time

• We do have, as well, a priority flagging process in our systems that can ensure that a inventory item is given urgent attention. Of course all equipment going out is urgent and HAS TO BE processed to meet the delivery expectation. For incoming equipment, if there is any reason to suspect that inventory that has been collected back from customers may have issues then it can be 'red-flagged' for urgent attention. The red flagging can be done by our customer facing team based on something the customer has said, or by the Driver collecting the equipment, or the Warehouse team as part of their initial quick check of equipment coming back in from collection.